Shipping policy

Shipping Policy


This Shipping Policy explains how OSTREAL handles order processing, delivery and shipping-related issues.


1. Order Processing


Orders are prepared and dispatched as quickly as possible after payment has been confirmed. Processing times may vary during busy periods, product launches, public holidays or where additional order verification is required.


2. Delivery Estimates


Estimated delivery times are shown where available during checkout or in your order confirmation. Delivery estimates are not guaranteed and may be affected by the time taken to craft the watch, by the destination, carrier delays, customs processing, public holidays or other circumstances outside our control.


3. Shipping Costs


Available shipping methods and applicable shipping charges are displayed at checkout before you complete your purchase.


4. Shipping Address


Please make sure your shipping address is complete and accurate before placing your order. If you notice an error after ordering, contact us as soon as possible at info@ostrealwatches.com. We cannot guarantee that an address can be changed after an order has entered processing or has been dispatched.


5. Tracking


Where tracking is available, tracking information will be provided after your order has been dispatched. Tracking updates are supplied by the carrier and may take some time to appear after shipment.


6. International Orders, Customs and Duties


For international deliveries, customs duties, import taxes or other local charges may apply depending on the destination country. Unless stated otherwise at checkout, these charges are the responsibility of the customer.


7. Delayed Orders


If your order appears to be delayed, please check the tracking information first. If you still need assistance, contact us at info@ostrealwatches.com with your order number.


8. Lost or Damaged Shipments


If your shipment arrives damaged, or you believe it has been lost in transit, please contact us as soon as reasonably possible. Include your order number and, for damaged parcels or products, photographs where possible so we can review the issue.


9. Failed Delivery or Returned Parcels


If a parcel is returned to us because of an incorrect or incomplete address, failed delivery attempt or failure to collect the parcel, additional shipping charges may apply before the order can be sent again where permitted by law.


10. Contact


For shipping questions, contact us at:


Email: info@ostrealwatches.com


Last updated: July 2026